Luis talks about meeting with his partners and setting goals for his business Luis gives us a quick history of his business life in Ook Enterprises and how he came to be at IT Glue In a bonus, LuisGiraldo also joins the Origin 74 team on the show Will and the team will attempt to work with Sprint to provide some demos for participants. Kansas City has been chosen as a 5G test city. A yoga class will once again be at the start of the conference this year This new collaborative and mentoring format will be a welcome and exciting change to an already impactful conference. This year at ACEs Conference, they will focus on small groups and less speakers. ACEs Conference this year will be held in Kansas City, MO June 4-6 Will owns Mid Atlantic Computer Solutions and is on the board of directors for the ACEs Conference. Will O’Neal receives a call from Michael and talks about his business and the upcoming ACEs Conference. Victor previously worked at Apple and Jamf and originally hails from Sweden Victor Glemme is a member of the Origin 84 team and he joins Michael in his hosting duties.
Michael is the Director and Founder of Origin 84. This week we have a special guest host as Michael Thomsen takes the mic. Joe generously shares some of his procedures for migrating data Finding Retrospect in a user’s StartupItems further solidifies Joe’s method for migrations Migration Assistant has presented problems for Sam’s team so he asks for details on Joe’s method Joe’s team has a process for migrations and he talks about the challenges he faces when clients have their own assumptions and expectations Sam goes on a rant about Apple IDs in a corporate environment and a lack of understanding on the client side Offboarding clients with remote access like TeamViewer is not always a challenge The remote discussion prompts further griping about TeamViewer
Joe shares some of the settings he enables for ARD for security, including storing credentials in keychain and encrypting network data.
A simple checkbox in the preferences will allow this functionality. Joe provides a PSA to the team about accessing a computer remotely when Apple Remote Desktop is running. Dave explains that those folders are in reference to the fairplay streaming daemon. Long time friend of the show, Dave Provine helps clear up information regarding /private/var/db/fpsd/dvp. Joe starts off the show with some follow up and a PSA That story rings a bell for Joe who has a similar story to tell about a Zywall and WAN connection that turned out to be a multi pronged problem. Another issue in the long line of networking troubles that Sam has experienced: finding incompatibility between a SonicWall and WAN connection at a NYC client. Joe throws Sam a curve ball explaining how he has a singular login for his clients Joe weighs the responsibilities that comes with such an offering. Another new monthly service that Sam is offering is hosting a UniFi controller in his environment to manage firmware updates and alerts. Joe warns of things to be aware of when scouting out an environment for Wi-Fi The nanoHD is a particular Ubiquiti model that same used and likes to deploy Joe brings up a great tool called Magic Plan to create floor plans on iOS: He uses a product from and NetSpot to create a map": Sam has a first run working with the ”Wi-Fi on a stick” method of mapping out Wi-Fi. Jerry’s situation had a positive outcome reviving an unmountable disk. A product that was kicked around and worked for Jerry, although not officially endorsed, is iBoySoft. Jerry reached out for support with a drive that wouldn’t boot.
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Mike Bombich of Carbon Copy Cloner puts out a great product but also is a great help to the Mac community. An old topic of billing for things like managed backups can be financially beneficial for a consultancy and technically beneficial for the customer. It’s always tough handling billing for multiple quick emails from a customer. “We have to respect our own time, even if our clients don’t.” Jerry comes up with an effective method that Sam will promptly take and make his own. With the amount of effort that goes into preparing some detailed quotes and projects, should the client be billed? Multiple options are kicked around. Joe takes copious notes not only for his own team but for the benefit of the clients. He has to deal with a client billing issue. PsiMac was closed for the holiday break but Joe needed to be available for customers.
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